50 Customer Service Phrases That Build Loyalty (Instead of Destroying It)
The wrong words can make a customer feel dismissed, embarrassed, or defensive.
The right words can make them feel valued, respected, and eager to return.
That’s why we created this quick-reference guide of 50 real-world scenarios across industries like:
- 🍽 Restaurants & Hospitality
- 🛍 Retail
- ✈️ Travel & Airlines
- 🏥 Healthcare
- 💻 Customer Support
Get It Today.
Stop correcting customers. Start connecting with them.
Fill out the form below to receive the Customer Connection Playbook and start building customer loyalty today.
Who am I?
Danny Snow is a customer experience expert as well as a keynote speaker. You can connect with Danny on LinkedIn or email him at danny@snowassociates.com. You can also find additional customer service resources from Danny at https://snowassociates.com/blog.
What will you learn?
✅ Common “Don’t Say / Do Say” examples your employees face every day
✅ The psychology behind why these phrases work
✅ A ready-to-use training tool you can share with your team today
© 2025 All rights reserved